If the game is not eligible for a refund, you can continue with the process and have your request reviewed by someone from Valve. The process is pretty fast despite Steam having 26 million subscribers. It makes it easy for players to refund games, especially if they immediately request after purchasing them. But it only takes a few hours for a refund to go through their system. How Fast Can You Get The Refund?Īccording to Steam, their refund process could take between 7 to 14 days. If you only used your credit or debit card, you will be able to choose to get a refund through your Steam Wallet. If it is eligible, you will see "Choose a refund method," and you can select the payment method where you want your refund to go through.įor example, if you've used your Steam Wallet and put the rest on a credit card or debit card, you can select either one for your refund. Next, the gaming service will check whether or not the game you selected is eligible for its refund policy. You can do these steps either on Steam's Website or Steam's Mobile app.
#Steam refund policy download#
First of all you have to open the game launcher to download the files. Originally posted by Willie Fisterbottom: I purchased elder scrolls online right thinking 'even if it sucks i can refund it' WRONG. Request a refund nowyou can huff and puff about their policy afterwards. Players should select "Purchase History" on the screen before clicking on a game in their history. According to your profile, you only spent 1.6 hours in that game. If you put in too many refund requests, Steam will let you know that as of late, youve put in quite a few requests. To ask for a refund, click on your name and icon in the upper right corner of the screen and select "Account Details." If the player has hit either of the two milestones, Valve would suggest that you submit a refund request and let the customer support department review your case.
#Steam refund policy Pc#
Steam does not allow refunds if players have owned the game for more than two weeks or played it for more than 2 hours, according to PC Strike.Īs long as the player has not passed the milestones, the video game streaming service will refund the game in just seven days from the day of the request. The first thing that you need to do is check the playtime and the purchase date of the game. If you've exceeded the timeline and the number of hours required, Valve does not guarantee that they will accept your refund request, according to Business Insider.Īlso Read: Steam Deck Could Play Games from SD Cards Like Old-School Cartridges Steam Request Refund Policy Second, the video game should only be played for less than two hours. This system allows them to offer refunds as long as the players have not hit two major milestones while playing the game.īefore video game players can request a refund on Steam, there are two things that they should review first.įirst, Steam offers guaranteed refunds on video games that have been purchased in the past 14 days.
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